Sales Support Administrator

SALES SUPPORT ADMINISTRATOR Are you highly organised, great with data, and confident communicating with a wide range of stakeholders? We’re recruiting for a Sales Support Controller to join a busy and collaborative sales team, playing a key role in supporting National Accounts and a nationwide franchise network. This is a fantastic opportunity for someone who enjoys working at the heart of a sales operation, combining administration, customer service, and reporting to help drive commercial success. Along with a competitive salary this is a 37.5 hour Monday to Friday role offering a hybrid working pattern and flexible start/finish times. Key responsibilities for the Sales Support Administrator include, Act as a key point of contact for National Account representatives, delivering consistently high service levels Communicate clearly and professionally with franchisees via phone and email Manage central billing notifications, including leads, closures, transfers, and ownership changes Maintain accurate and up-to-date data across internal systems and databases Respond to retailer, franchisee, and National Account queries, escalating where appropriate Produce accurate monthly sales reports and performance analysis Maintain product listings and pricing systems, communicating changes effectively Create and manage Excel spreadsheets using formulas such as VLOOKUP Compile and format the weekly sales section of the online franchise bulletin The ideal Sales Support Administrator will need the following, Previous experience in customer service or sales support, with a confident telephone manner Strong administrative and organisational skills with excellent attention to detail Intermediate Excel skills, including formulas, VLookups, and reporting Comfortable managing multiple priorities and meeting deadlines A positive, proactive team player who enjoys supporting others Experience with Exchequer accounts package is desirable (training provided) If you are a Sales Support Administrator looking for a new role which offers you the flexibility of hybrid working and flexible start/finish times and where your organisation, communication, and problem-solving skills will truly make an impact, we’d love to hear from you.