For those struggling with using digital products, We Are Digital have partnered with Vodaphone to create a Digital Skills phone helpline, which is free to call. They can help you with issues such as setting up a new digital device, connecting to the internet, or learning how to use emails and other communication products. Also, as part of their digital exclusion work with Vodaphone, We Are Digital offer free SIM cards with 20GB of data, and 6 months of free calls and texts, available to those who are digitally excluded, in need, or on a low income. In partnership with HM Courts & Tribunal Service, We Are Digital are also offering a support line service to assist individuals who do not have the digital skills to fill out forms online independently.
Provider category: Digital skills
Welcome Café
A weekly drop-in session operating on Mondays (apart from Bank Holidays and in August), offering volunteer-led digital skills learning sessions. Equipment and Wi-Fi available on site. Operational from 10am to 2pm. Reception phone number: 01483 714150.
Sight For Surrey
Offers a range of digital support, including one to one professional tuition, group workshops in person, online webinars, volunteer support in your own home, and a resource library of ‘how to’ guides on our website. All for people who are blind, partially sighted, Deaf, hard of hearing or deafblind. For all ages and in all areas of Surrey. Face to face sessions are from their office in Fetcham, or in their Community Hubs, or in private homes across Surrey. They also give out free data sim cards.
Guildford Borough Community Wellbeing Team
Offers a monthly, in-person Saturday digital session for older people. This is in collaboration with the Tech Angels volunteers who offer one-to-one sessions. Sessions take place the second Saturday of each month, from 11am – 2pm. For anyone 55 years old or above. Attendees can be referred onto Tech Angels to hire a tablet and have further help in the home.
Surrey Coalition for Disabled People – Tech Angels
Tech Angels is a free service run by the charity Surrey Coalition. We can support people by providing a smart device or prepaid SIM card on long-term-loan. We also provide digital lessons in someone’s home with one of our volunteer ‘Tech Angels’. These lessons will cover whatever it is that the individual feels they need to know, e.g. using the NHS App, emailing, WhatsApp and video-calling, learning how to fill in online forms, browse the internet and do online shopping and banking. The only cost associated with Tech Angels is if a Tech Member wants to keep their loaned device after the loan period.