Customer Service Representative

Customer Service Representative £25,700 bonus and regular pay reviews Monday – Friday (3 days a week working from home) Professional study support & Clear progression opportunities Regular salary reviews Based in Kingswood Shuttle bus from Sutton and Redhill train station About the Role We’re looking for enthusiastic Customer Service Representatives to join a growing Client Services team at a leading global business. This full-time position offers a flexible hybrid working model with two days per week in office and the rest remote. You’ll be the first point of contact for their clients—delivering exceptional service, resolving queries, and building trust with each interaction. If you have strong communication skills and are passionate about helping people, we’d love to hear from you. Key Responsibilities Manage client and adviser queries via phone, email, and letter Own and resolve customer enquiries Explain products and services with clarity Handling calls and ensuring enquiries / concerns are resolved effectively Dealing with vulnerable customers Person Specification Good standard of education Previous experience in a customer service role is preferable Excellent communication skills – spoken and written (business-level English required) Confident telephone manner and ability to build rapport Strong customer focus – committed to delivering a great experience Comfortable using digital tools and open to learning new systems What You’ll Get £25,700 base salary 10% bonus Hybrid working – 2 days in office Buy and sell holiday Gym on site Annual salary reviews Comprehensive training programme and study support (regular salary reviews) Clear career progression path Supportive team culture and modern working environment