Customer Experience Executive

Customer Experience Executive Dorking, Surrey | Hybrid (4 days office / 1 day home) | Full-time Up to £32k DOE We’re a fast-growing e-commerce accessories brand looking for a Customer Experience Executive to support our customer journey and help improve how we deliver service across all channels. This role is ideal for a commercially minded, customer-focused individual early in their career who wants to make a real impact and develop hands-on experience with Shopify and customer service CRM tools . What you’ll be doing: Supporting customers via email, chat, and social channels using a CRM system (e.g. Gorgias, Zendesk or similar) Managing and updating customer orders and enquiries through Shopify (an advantage) Identifying customer issues and suggesting improvements to processes and content Supporting FAQs, website content, delivery and returns journeys Working closely with e-commerce, marketing, and fulfilment teams About you: Experience in a customer-facing or admin role Interest in e-commerce platforms such as Shopify and CRM/helpdesk tools Strong communication skills and a proactive, organised approach Keen to learn, commercially aware, and customer-focused Why join us? A role where your ideas will be listened to Opportunity to build experience in e-commerce and customer experience Supportive, collaborative team environment Hybrid working, staff discounts, pension, and social events Apply now to grow your career while helping shape an outstanding customer experience. By applying for this role, you consent to us processing your personal data in accordance with our Privacy Policy. Your information will be shared with the client for the purposes of this vacancy only and will not be passed to third parties without your consent. You can request the removal of your data at any time.