Customer Care Advisor – Voo Veterinary clinic

Client Care Advisor (CCA) / Receptionist – Join the Voo Vets Family! Location: Cobham Hours: Full-time, 40 hours per week (Monday–Friday with 1:3 Saturdays), part time and flexible working considered Salary: Are you a people person who loves pets just as much? We’re looking for a friendly, organised, and proactive Client Care Advisor / Receptionist to join our amazing team at Voo Vets! You’ll be the smiling face that welcomes clients and their pets, supports our clinical team, and helps make every visit a positive, stress-free experience. From greeting clients and booking appointments to assisting in consults and keeping our reception running smoothly you’ll play a key role in creating a practice that both pets and people love. What You’ll Do Greet clients and their pets with warmth and professionalism Manage appointments, payments, and client communications Keep reception areas tidy, welcoming, and well-stocked Support the vet team by preparing consult rooms and assisting with patient handling Help with prescriptions, lab samples, and general admin Be a key part of keeping our day running smoothly! About You Experience in a customer-facing role (vet or medical experience a bonus!) Confident communicator with great organisational skills Positive, empathetic, and thrives in a busy team environment IT-savvy and happy to learn new systems Passionate about pets and providing great service Why You’ll Love Working With Us A friendly, supportive team and positive work culture Your birthday off every year Clear progression path – grow into a Client Services Manager (CSM) role Work that makes a real difference to people and their pets Ready to join a team that cares just as much about you as it does about our patients? Apply now and become part of the Voo Vets family!