Benefit Assessor

The main purpose of the role: Benefit Assessor To undertake a range of generic work activities centered around the prompt and accurate assessment of all types of claims for Housing Benefit and Council Tax Support. Specific duties and responsibilities Benefit Assessor To undertake all work activities involved in assessment of new claims, changes in circumstances and ATLAS notifications Electronic Document Management scanning and indexing Verification of evidence, pre-assessment and requests for further information The complete final determination in accordance with the regulations Notification of determinations and quality assurance of letters Correct and full determination on overpayment recovery Correct subsidy coding of any overpayments and claim time stats To undertake the work activities involved in the determination of new claims and changes in circumstances including overpayments determination and recovery level decisions To undertake all assessment work activities above in accordance with the benefit regulations and internal operational procedures and guidelines To undertake all assessment and (re) determination work activities above using the Academy Benefits system and IDOX workflow and document management IT system To respond to customer enquiries across a range of benefit issues, especially when receiving customer queries for cases previously assessed / re assessed by self To provide support to Claim Support Team by personally dealing with phone and reception callers in respect of HB, CTS and DHP enquiries, and first stop Housing queries To liaise with HB officers, other internal Housing and Council Tax officers and external partner bodies in order to resolve outstanding claim issues and queries for customers To adopt one or more specialisms in addition to core competency frameworks in order to support personal development, variety of tasks and office support flexibility To work to a challenging set of personal performance objectives, targets and assessment quotas as part of annually revised personal performance plan To work actively in accordance with a regularly updated set of corporate and department procedures and to keep in touch with any changes To undertake any related activities as considered necessary and directed by Team Leader or senior HB Management. Qualifications and Education Benefit Assessor Good standard of education with GCSE in English language or equivalent, grade C or abov Experience Benefit Assessor working with Housing benefit and Council Tax Support regulations working in a demanding team environment working with clear processes and procedures using computers in a processing environment Experience of the Academy Housing Benefits IT system dealing with people in a sensitive situation